Case study sample

[vc_row][vc_column width=”1/2″][vc_column_text]ramsac[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_column_text]

I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text]

Overview

Industry

IT Consultancy & Support

Business Situation

ramsac sought a new relationship management solution to improve their process efficiency, connect staff to a single data source & provide scalability to support future growth.

Solution

Microsoft Dynamics CRM was deployed to 40 users.

Benefits

Created increased process efficiency by reducing manual administration tasks

Improved service & responsiveness by connecting all field & office based staff to a shared CRM database

Real-time reporting of key metrics throughout the business has supported more informed management decisions.[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_column_text]

Background

ramsac are a leading IT strategy and support consultancy based in Surrey supporting over 5,000 end users and responding to over 20,000 support requests each year.

As an outsourced IT specialist ramsac offer everything from phone support to part time IT director fulfilment including solutions for schools, charities and small to medium enterprises.

The Situation

Following several years of sustained growth ramsac needed to streamline their operations and remove risks of potential human error from their processes. ramsac’s legacy Customer Relationship Management application was no longer supported so a new solution was sought that would improve their process efficiency and support further business growth.

The Solution

As IT experts ramsac needed no introduction to Microsoft’s solutions as commercial director, Dan May explains: “We use Microsoft products extensively across the business and everyone is used to the Microsoft Office. When we looked at Dynamics CRM we immediately realised that it would be incredibly intuitive for any users already familiar with Outlook and Office.

It was also infinitely configurable to adapt to our needs and we liked the many off the shelf plug-ins that made it a cost effective tool to develop.”[/vc_column_text][/vc_column][/vc_row]