Management Reporting Tools
Our Horizon platform offers a number of key measurements through its reporting section, but there is a growing requirement for more in-depth call management reporting and wall board integration to help organisations gain a real-time understanding of calls.
Through our partnership with Akixi, the leading hosted call-management service provider, you can now get a data feed for your Horizon service, which will let you export the statistics you need to help manage your business.
This is available as SAAS (Software As A Service) instead of a costly setup on a dedicated server.
- No server on site – Allowing multi-site monitoring and business continuity in the event of an emergency
- Real time stats – Wall boards with real time traffic information and alarms to ensure critical routes into the business are constantly monitored
- Accessible from any internet-facing device – Activity and extension activity monitoring
- Quickly and easily monitor key extension or call routes to ensure they are working efficiently
- Cradle to grave reporting – Monitor a call throughout its path within your organisation by seeing every divert leg and call detail, segmented for identification
- Push reporting and alarms – Customisable push reporting and alarms to ensure the metrics critical to your business are always available to you
- Tracking of after-hours calls – Highlight suspicious activity or unauthorised calls being made
If interested in this additional bolt on please simply give us a call. We also carry an in-house demonstration unit.